Communications
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Transforming the Idiot Box into a Smart Box
Consumers demand more control over what they want to see and how they want to see it. They seek digital entertainment and information to be made available in a ubiquitous manner.More
Infosys and BT collaborate in open innovation network
Infosys Grid-based Access of Distributed Information in the Enterprise (GRADIENT) will integrate with BT’s Real Time Business Intelligence (RTBI).More
Focus on the customer experience
Our Scenario-Based Customer Service (SBCS) solution helps you realign your network with customers. A Frost and Sullivan study recognized Infosys' customer service approach.More
Solutions | IT Services
Concept to Market Solutions Practice
Infosys partners with Communications Service Providers (CSPs) to accelerate time-to-market for new revenue generating services and applications such as IMS, IPTV, mobile, Web 2.0 and social networking technologies.Global Validation Factory
Our Global Validation Factory solution provides standardized testing processes for new and innovative services, applications, networks, and access appliances such as mobile handsets and video set-top boxes.Infosys Sports Destination Solution
Infosys Sports Destination Solution enables the service provider to manage and own customer interaction across mobile, web and IPTV channels while creating a platform hub from which to launch complementary value added services.Lead to Cash Solution Practice
Our practice optimizes interactions with customers - from order capture and service delivery - to the delivery of invoice and payment processing. We help you achieve long-term customer loyalty and higher customer lifetime value.Legacy Management
We manage the entire lifecycle of mature and legacy systems and enable communications to craft and execute a blueprint for legacy systems management and retirement.Operations Transformation
We enable an operations transformation through process design, customer service transformation and OSS/BSS transformation.Package-Based Solutions
Our communications practice has a global pool of consultants with expertise in leading telecommunication OSS and BSS products.Scenario-Based Customer Service (SBCS)
Our SBCS solution incorporates a framework for process, technology and organizational change to help Communications Service Providers (CSPs) transform the customer service experience.Wireless Center of Excellence
Our Wireless Center of Excellence focuses on mobility, wireless connectivity and smart spaces. IT ServicesInfosys’ IT services cover:
- Application Development, Maintenance and Engineering
- Enterprise Packaged Applications
- Engineering Services
- Network and Infrastructure Management
- Service Validation
Brochure
Infosys' Communications Service Providers (CSP) Practice
Testimonials
"Infosys is a thought leader in building the next generation of OSS."- Dr. Bola Oshisanwo
Project Director, Wholesale Customer Experience Design, BT Design
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