Flat World
Business
Think Faster Innovation
Infosys recommends that companies should focus on
- Increasing speed of innovation
- The customer experience
- Understanding customer behavior
- Co-creating with customers and partners
Increasing Speed of Innovation
Infosys helped BT (formerly British Telecom) launch rate-adaptive broadband speeds of up to 8Mbps on a nationwide basis. It enabled BT to offer innovative broadband services such as simultaneous TV, gaming, video and music downloads. Infosys developed an Operations Support System (OSS) for a down-stream rate-adaptive ADSL technology, instead of the traditional fixed-rate technology. The new rate-adaptive technology enables BT to offer higher broadband speeds, and the error-correction methods ensure that customers receive reliable service.
Learn more about Infosys' solutions for Communication Service Providers
The Customer Experience
A grocery chain wanted to increase repeat purchases from stores. It also wanted to provide nutritional information on food products to help shoppers make healthy food choices. An application, conceived by health experts and the retailer's program team, determined the nutritional rating based on positive scores for healthy ingredients and negative scores for unhealthy ingredients. Infosys' solution rated almost 50,000 items and built interfaces with the retailer's IT systems to make the information available for display, analysis and procurement.
Learn more about Infosys' Retail Solutions
Understanding Customer Behavior
Infosys partnered with a telecom company to personalize its voice portal by using customer information. Realizing that the call center is an important customer touch point, the company enhanced its customer service voice portal by using customer preferences. As a result, more than 23% of the calls are resolved within the voice portal without long waits for call center representatives. The company now saves more than US$ 140 million annually in lower call center costs.
Learn more about Infosys' solutions for Communication Service Providers
Co-creating with Customers and Partners
Infosys BPO was commissioned to undertake equity research for a large European bank. The bank asked Infosys (and other Indian BPOs) for ideas on next-generation offerings for investors. Infosys proposed an algorithm-based trading service, which the bank approved.
SETLabs, Infosys' technology R&D group, conducts workshops with client IT and operations organizations to identify technologies that may be useful for them. Infosys explores themes that can be focus areas for research at SETLabs. At the same time, Infosys shares information on technologies that have been developed and may be of use to clients in their operations.
Learn more about Infosys' SETLabs
Press releases
BT and Infosys Technologies Awarded National Outsourcing Association's Innovative Outsourcing Project of the Year
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Blogs
AMR Research wrote about Indian companies setting up numerous near-shore delivery centers in US time-zones. There you have it - India is outsourcing outsourcing. Discuss
In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
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