Aligning Global Sourcing with the Customer’s Goals

Flat World companies can sustain their competitiveness by evaluating global sourcing strategies with service providers. Customers and service providers need to focus on strategic imperatives across each phase of the sourcing... cycle. We examine the key priorities in procurement, transition and service delivery from the perspective of customers and service providers.

 

*Reproduced with the permission of Global Services.

Why a Collections Organization Should Go Up the Analytics Curve

Financial services companies must harness data analytics for an effective collections strategy. Shrikanth Jagannanthan, Manager, Analytics Practice, and Yogesh Chati, Senior Associate, Infosys BPO Knowledge Services, propose... a framework to analyze customer profiles, identify distinct customer segments and gain insights into customer behavior. In an article published in FAO Today Magazine, they discuss how a multi-dimensional analytics approach improves business metrics in collections.

 

*Reproduced with the permission of FAO Today magazine..

A Case for Business Transformation Outsourcing

Beyond the hype about transformation, real work is being delivered, says Imrana Khan in an article in www.globalservicesmedia.com . A telecom equipment provider improved inventory accuracy by 25% with approximately $7.9 million... worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90% from 28 days to only two, freeing capacity by 50%.

*The article has been republished with the permission of Global Services.

Why Business Process Outsourcing will Grow in Europe

Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPO Executive Committee. He believes that companies in Europe ...must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPO to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.

BPO Providers as Trusted Transformation Partners

In a flattening world, BPO customers seek enhanced value and better efficiencies. To meet these demands, BPO service providers must move beyond process improvement and position themselves as transformational partners. In this... white paper, Infosys' experts define transformation and highlight the key levers and success factors. According to them, transformation involves providing business value that exceeds meeting the agreed SLAs.

Effecting a Turnaround for the Mortgage Industry through Outsourcing

In this white paper, Infosys' expert analyzes the challenges of the mortgage industry in the United States. He demonstrates how an outsourcing framework that combines technology, process and scale capabilities can help lenders compete effectively.

Enabling Variable Capacities for P&C Insurers through Sourcing

Property and Casualty insurers can grow by adopting a sourcing strategy that adds capacities and capabilities. Infosys' expert believes that loss of operational control and customer dissatisfaction can be addressed by business processes... that ensure consistent quality of service and sophisticated offerings.

Outsourcing Knowledge-oriented Processes in Shipping & Logistics

Global shipping and logistics firms must partner with a trusted outsourcing partner who has the right mix of expertise in processes, technology and people. They must look for outsourcing solutions that go beyond cost arbitrage... and which are targeted to alleviate industry-specific pains, Infosys' expert writes in Parcel magazine.

'Flat World enhances innovation'

N.R. Narayana Murthy, Chairman & Chief Mentor, Infosys delivered the keynote speech at the inauguration of the Dell Distinguished Lecture Series at the University of Texas, Austin.

'Outsourcing Outsourcing - The world is flatter than you think'

In September, a New York Times article described how companies like Infosys are having many American graduates fly in for six months of training in Bangalore followed by assignment options anywhere in the world, including... America. Further, AMR Research wrote about Indian companies setting up numerous near-shore delivery centers in US time-zones. There you have it - India is outsourcing outsourcing.

'The report of my death was an exaggeration'

So wrote Mark Twain after learning that a reporter was sent to investigate whether he had died. This quote came to mind upon reading the latest in a recent spate of articles predicting the decline of India as the leading global sourcing destination.

'You can't run companies the old-fashioned way anymore'

Infosys Co-Chairman Nandan Nilekani believes that globally companies are going through a new challenge. "This challenge, in some sense, is similar to what companies went through a hundred years ago. It is a combination... of demographics, emerging economies, globalization, technology, flat world and regulation. There is a fundamental change in the way companies are run today."

Related Information

Media Mentions

Fortune ranks Infosys 10 among Top Companies for Leaders 2007
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Press releases

FAO Today: Infosys BPO is an "industry leader"
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In the News

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